hy baji's commitment to responsible gaming
hy baji ensures a safe and controlled gaming environment for every user, so that gaming stays a form of entertainment and does not become a burden.
Online betting and casino games are a source of entertainment for many people. But when that entertainment goes beyond control, it can have a negative impact on personal and family life. hy baji believes that playing within a conscious, planned, and set budget is the only path to healthy entertainment.
Our Terms and Conditions clearly state that every user must play within their own financial limits and must avoid the habit of repeatedly placing bets to recover losses. Gaming should never be considered an alternative source of income.
Every user on hy baji has access to several self-control tools. Using these tools, you can set your own deposit limits, session time, and — if needed — a complete account pause entirely on your own. In accordance with our Privacy Policy, your gaming data is not shared with any third party.
Self-Control Tools
You can activate or change any of these features at any time from your account settings.
Set Deposit Limits
Set the maximum amount you can deposit in advance on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made during that period.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically send a warning and may end the session.
Temporary Account Pause
Keep your account temporarily closed for a set period (from 24 hours to several weeks). During this time, no bets or deposits will be possible.
Self-Exclusion
Request to exclude yourself from the platform on a long-term or permanent basis. Once self-exclusion is active, the account can no longer be opened.
Gaming History Review
View a detailed history of your deposits, withdrawals, and bets. Understanding your own spending patterns makes it easier to make informed decisions.
Contact the Support Team Directly
Contact our support team via 24/7 live chat for any limit changes or self-exclusion requests.
Warning Signs
If any of the signs below appear in you or someone you know, consider seeking help.
- You are spending beyond your set budget and keep starting again, each time telling yourself it is the last time.
- You keep placing bets to recover lost money and are losing even more as a result.
- You are trying to stop playing but keep failing.
- You are hiding or lying about your gaming to family or friends.
- You are borrowing money or dipping into savings to cover gaming costs.
- When you cannot play, you feel anxious, restless, or irritable.
- You are giving gaming more priority than work, studies, or family responsibilities.
Where to Get Help
Asking for help is not a weakness — it is a brave step. Reach out through the channels below.
hy baji 24/7 Live Chat
Contact our live chat support any time, day or night. Help is available in both Bangla and English. Requests for self-exclusion or limit setting can be made directly here.
Email Support
Send us any responsible gaming requests or concerns by email. Our team responds in Bangla and your privacy is fully protected. Email address: [email protected]
Family and Loved Ones
Open up to a family member or a trusted friend. They can give you an objective view of your gaming habits from the outside and will be there for you during difficult times.
Professional Counselling
Consult a mental health specialist or a behavioural counsellor. Gambling addiction is a recognised mental health condition and there are specific treatment methods available for it.
hy baji's Commitment
hy baji operates as a responsible entertainment platform. We want every one of our users to enjoy gaming as a limited, conscious, and safe part of their entertainment. The protection of our users always comes before profit.
Our technology monitors users' gaming patterns. If unusual or high-risk behaviour is detected, our team reaches out directly and may impose limits if necessary. This process is carried out entirely in the interest of user protection.
hy baji follows a strict age-verification process to protect minors. If a family member uses your device, keep your account locked and your login details private. Detailed guidance on any suspicious incidents can be found in our FAQ section.
Remember: gaming should never be a way to cope with hardship. The urge to bet increases during financial difficulty or mental stress — this is exactly the moment to pause, seek support, and make a healthy decision.
A Few Tips for Healthy Gaming
Before you start playing, ask yourself: how much money is it completely normal for me to spend today? Set that limit not just in your mind, but using the limit-setting tool in your account. If you lose, do not try to "win back" what you lost — that mindset is where most problems begin.
Do not play for long stretches at a time. Take at least a five-minute break every hour and end your session when you had planned to, even if you are winning. Outside of gaming, maintain adequate rest, time with family, and other hobbies.
If you ever feel that you are losing control over your gaming, do not delay — use the support channels listed on our About Us page. Becoming aware of the situation first is the most important step.