hy baji's Privacy Policy

Please read this privacy policy carefully before using the hy baji platform. The policies described in this document apply to our website, mobile app, and all related services. By using our services, you agree to the terms set out in this policy. This privacy policy should be read together with hy baji's Terms and Conditions.

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This privacy policy sets out what types of personal information hy baji collects, the purposes for which it is used, who it may be shared with, and what your rights are. This policy applies to all users residing in Bangladesh who use hy baji's website or app to access betting, casino, or other entertainment services.

We believe that you should have full control over your own information. hy baji never sells your personal information to any third party without your consent.

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2.1 Information Provided at Registration

We store the information you provide when creating an account. This includes:

• Full name and date of birth (for age verification — the service is only for persons aged 21+)
• Mobile number and email address
• National ID card or passport details (for account verification)
• Residential address
• Preferred language and contact method

2.2 Transaction Information

When you make a deposit or withdrawal, we record the transaction date, amount, and payment method (bKash, Nagad, Rocket, Upay, or bank transfer). This information is used to ensure financial security and prevent fraud.

2.3 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Time spent on the website and pages visited
• Referral URL and search terms
• Cookie and session data

2.4 Cookies and Tracking Technologies

hy baji uses cookies to improve your experience, maintain login status, and monitor site performance. You may consent to or decline cookies other than essential ones. However, disabling certain cookies may limit some functionality of the site.

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Collected information is used for the following purposes:

• To create, verify, and manage accounts
• To provide betting, casino, and other services
• To process financial transactions and maintain transaction history
• To provide customer service and support (via live chat and email)
• To ensure platform security and detect fraud
• To meet legal obligations
• To personalise services according to your preferences
• To send promotional messages where applicable (you may opt out at any time)

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hy baji does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technology infrastructure, gaming content, and analytics services. These partners receive only the information necessary for the specific service they provide and operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information to comply with applicable laws in Bangladesh, court orders, or government directives.

4.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity, but all terms of this privacy policy will remain in effect.

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hy baji has put in place several technical and organisational measures to keep your information secure:

• All data transmission is secured through SSL (Secure Sockets Layer) encryption
• Sensitive information is stored using industry-standard encryption technology
• Access controls ensure that only authorised staff can access the information they need
• Regular security reviews and vulnerability assessments are conducted
• Suspicious activity is automatically detected and blocked

While we always strive to maintain a high level of security, it is not possible to guarantee complete security when transmitting information over the internet. You also have a responsibility to keep your password and login details safe.

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We retain your information for as long as your account is active and for a specified period thereafter. Retention periods are as follows:

• Account information: at least five years from the date of account closure (as required by law)
• Transaction records: up to seven years
• Cookie and session data: automatically deleted when the session ends or at the set expiry date
• Customer service communications: up to two years

After the specified period, information is securely deleted or anonymised so that you can no longer be identified.

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As a user of the hy baji platform, you have the following rights:

7.1 Right to Access

You may request to view the personal information we hold about you at any time.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes.

7.5 Right to Data Portability

You may request a copy of your information in a common, computer-readable format.

To exercise these rights, contact our customer service team via live chat or email. We provide support in both Bengali and English, 24/7.

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All services on hy baji are for persons aged 21 or above only. We do not knowingly collect information from minors. If we become aware that a minor has provided information, we will immediately delete that information and close the relevant account. You can find more details on this in our Responsible Gaming policy.

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Our platform integrates certain third-party services, such as payment gateways and gaming software providers. These third parties have their own privacy policies, and hy baji is not responsible for their collection or processing of information. We recommend reading their respective policies before using those services.

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This privacy policy may be updated from time to time. For significant changes, we will notify you by email or through a notice on the platform. Continued use of hy baji after a change has been made will be considered as your acceptance of the revised policy. If you have any questions about changes, please visit our FAQ section or contact customer service directly.

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In the event of a data breach, hy baji will notify the relevant authorities within the required timeframe and will also promptly inform affected users. We will take immediate steps to limit the damage and prevent similar incidents in the future.

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hy baji is an entertainment platform offering a wide range of services to players in Bangladesh, including online slots, live casino, and cricket betting. To learn more about us, visit our About Us page. We believe that a transparent data policy and strong security measures are the foundation of user trust. That is why hy baji always places your privacy as its top priority.